February 2016 Update

In an effort to provide improved communication with our faculty, staff and students, we’re sending out monthly TechOps updates, highlighting important information. See below for February’s updates:

  • We have implemented a new customer service and support ticket system, Zendesk. This will provide better insight and communication between TechOps and our customers. Since January 11, we have completed 867 different service requests. See attached graphs for some additional details.
  • Based on feedback from faculty and staff, we have simplified the room scheduling process. To reserve a room, visit our scheduling website Virtual EMS. If a room is free, you can instantly reserve the space; no wait time is required. If you require assistance other than access, which is automatically provided, contact TechOps to place a service request. We review requests based on available resources, and reserving a room doesn’t necessarily mean we can provide assistance.
  • Monday, February 15 is Presidents’ Day and the University and Annenberg buildings will be closed. We will reopen on Tuesday, February 16 at 7:30 a.m.

Visit our website. Thanks in advance for your support and please let us know if you have any questions or concerns.  

For more information place a request, call (213) 740-5297, or visit ANN L103 or ASC 124.